Most managers and supervisors avoid conflict like the plague. Unfortunately, conflict cannot be avoided. The skills you will learn in this class will help you develop effective ways of identifying problem situations early on and improve your confidence when addressing issues in a non-emotional way. Materials: $15 for each class or $45 for series at class. $10 Savings if you sign up for all four classes in the class series. When registering online, click on "view course series" to register with discount.